Shipping and returns

A parcelfrom Pisac

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We ship anywhere in Peru. Below: price, delivery times, payment, in-store pick-up and returns.

The parcel's journey

From Pisac to you

Pisacyour city
14:00orders placed before this time (Lima time) go into the same cycle
0–1 daywe pack your parcel
Tue — Satwe ship. The shop is closed on Mondays
2–4business days on the road, counted from when we confirm your order
What shipping costs
S/ 20

to any city in Peru

order of S/ 0 — shipping S/ 20

Shipping to any city in Peru: S/ 20. From S/ 150, shipping is free: it's based on the order total.

How ordering works today

WhatsApp first, payment after

  1. 1You choose on the websitetea, matcha, ceramics: take your time and pick
  2. 2You message us on WhatsApp+51 900 404 984: tell us what you chose
  3. 3We confirmstock, address and payment method
  4. 4Only then do you paynothing is charged before we confirm

we check first,
then you pay

+51 900 404 984
How to pay

Stamps on your parcel

paymentYapePeru
paymentPlinPeru
Cardsoon
draft

the spot for this
stamp is ready

You pay with Yape or Plin after we confirm your order. Card payment on the website is coming: the spot is ready, for now it's a draft.

In-store pick-up

The door at Calle Callao 200

If you don't want to wait for delivery, pick up your order at the tea house in Pisac: it's free. Calle Callao 200, from 9:00 to 19:00; closed on Mondays.

How to get here
Door of the TEJA VUH tea house, Calle Callao 200, Pisac
Calle Callao 200 · Pisac9:00–19:00closed Mondaysfree pick-up
Returns
7daysfrom when you receive your order
yesunopened, in its original packaging
noopened tea: for hygiene reasons

You have 7 days from receiving your order to return it, unopened and in its original packaging. Opened tea can't be returned for hygiene reasons. If something arrived damaged, send us a photo on WhatsApp and we'll sort it out.

Defect or wrong item

It'sonus

Did it arrive faulty, or did we send you the wrong item? We replace it at our expense, with no time limit. Just send us a photo on WhatsApp.

In that case, we also pay for the return shipping.

The way back

Your money comes back the same way

  1. step 1Return shipping

    If you changed your mind, whoever returns the item pays for return shipping.

    If the mistake was ours, we pay.

  2. step 2We receive the parcel

    From that day, the clock starts on refunding your money.

  3. step 3Within 7 days: your money

    By the same method you paid with.

How to start

Message us on WhatsApp at +51 900 404 984 with your order number. You can also file a complaint in the Libro de Reclamaciones (Complaints Book).

Libro de Reclamaciones · Complaints Book
Sellerwho ships
Registered name
ROKUDAN E.I.R.L.RUC 20611615796
Seller's address
Caserío Sauceda s/n, Urubamba, Cusco, Perú
Shop
Calle Callao 200, Písac, Cusco 08106, Perú
Contact
WhatsApp +51 900 404 984
Next stop Shop →Tea and ceramics to choose from. Now you know how they reach you.
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