Complaints Book · TEJA VUH · Pisac

Libro deReclamaciones

by law, every shop
in Peru has one

Something went wrong? Fill in the sheet below. We reply within 15 business days at most, as the law requires.

Claim or complaint

Claim (reclamo): when you're not satisfied with the product or the service

Dissatisfaction with what you bought: the product itself or the service.

Complaint (queja): when you're not satisfied with how you were treated

Dissatisfaction with the way you were served, not related to the product.

Online complaint sheet

Fill in the sheet

Fields marked with an asterisk are required. As you type, your complaint sheet builds itself below, just like the official form.

1Your detailsIdentification of the consumer making the claim
2What you boughtIdentification of the product or service purchased
Product or service *
3Your claimDetails of the claim and the consumer's request
Type *

you've filled in 0 of 8 required fields

Draft of the new site: claims can't be sent from here yet. The official book in use is at https://tejavuh.com/reclamaciones/

this is what your sheet looks like

Libro de ReclamacionesComplaint sheetNo. 0001-2026 · draft
Date

ROKUDAN E.I.R.L. · RUC 20611615796
Caserío Sauceda s/n, Urubamba, Cusco, Perú
Shop: Calle Callao 200, Písac, Cusco 08106, Perú

Claim (reclamo): dissatisfaction related to the products or services. Complaint (queja): dissatisfaction not related to the products or services, or discomfort or displeasure with the customer service.

La formulación del reclamo no impide acudir a otras vías de solución de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.

The provider must answer the claim or complaint within no more than fifteen (15) business days, which cannot be extended.

Response time
15business
daysto reply to you

It's the maximum time the law gives the shop to answer your claim or complaint. It cannot be extended.Ley N.° 31435 and D.S. N.° 101-2022-PCM

Saturdays and Sundays are not business days

This sentence goes on every sheet
La formulación del reclamo no impide acudir a otras vías de solución de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.

In plain English: filing a claim doesn't stop you from using other ways to resolve a dispute, and it isn't a required step before filing a complaint with INDECOPI. The book closes no doors for you.

you can go to INDECOPI
without using the book

Código de Protección y Defensa del Consumidor (Consumer Protection Code) · Ley N.° 29571

Who you are writing to RokudanE.I.R.L.
RUC
20611615796
Seller's address
Caserío Sauceda s/n, Urubamba, Cusco, Perú
Shop · TEJA VUH
Calle Callao 200, Písac, Cusco 08106, Perú
Contact
WhatsApp +51 900 404 984

If it's about an order, you can also sort it out on WhatsApp: message us at +51 900 404 984 with your order number.

Next stop Shipping and returns →S/ 20 anywhere in Peru, free from S/ 150, 7 days to return unopened items. See how your parcel travels.
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